1. Introduction & Data Controller
Flexorio ("we", "our", "us") values your privacy and is dedicated to protecting the personal data of individuals who visit our website, register for platform access, or utilise our artificial intelligence analytics services. This Privacy Policy sets out how we collect, process, store, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The designated Data Controller for information processed under this policy is Flexorio, Fenchurch Street 163, WC1V 6AA Manchester, United Kingdom.
2. Categories of Data We Collect
We may collect and process several categories of personal data, depending on your engagement with our platform:
- Identity and Contact Data: Including full name, email address, telephone contact number, and country of residence provided during early access requests or communication.
- Technical & Connectivity Data: Internet protocol (IP) address, operating system, browser specifications, time zone settings, network access points, and system error logs.
- Usage and Interaction Data: Analytical telemetry regarding how you interact with platform dashboards, interface responsiveness, algorithmic toggles, and feature engagement metrics.
- Configuration Data: Encrypted API trading credentials (trade-restricted execution keys only; withdrawal keys are strictly prohibited and discarded immediately).
3. Lawful Bases for Processing
We process your personal information only when authorized by law under Article 6 of the UK GDPR, including:
- Performance of a Contract: Necessary to deliver platform functionality, authenticate access, and execute requested algorithmic routines.
- Legitimate Interests: Necessary for maintaining operational network security, detecting fraudulent activity, and refining the efficiency of our predictive models.
- Legal and Regulatory Compliance: Necessary to adhere to applicable legal obligations, anti-money laundering frameworks, and statutory reporting standards.
- Consent: Where you have explicitly opted into direct marketing announcements, technical updates, or optional non-essential tracking cookies.
4. How We Utilise Your Data
Flexorio uses personal and operational data for clearly designated purposes:
- Provisioning, maintaining, and enhancing the algorithmic analytics engine;
- Verifying user identity and preventing unauthorized platform access or misuse;
- Transmitting essential operational notices, security advisories, and system maintenance bulletins;
- Analysing aggregated system performance to optimize response latency and trading server stability;
- Resolving customer support enquiries and troubleshooting technical anomalies.
5. Data Sharing and Third-Party Disclosures
We do not sell, rent, or lease your personal information to third parties or marketing brokers. We may share information only with trusted third-party service providers bound by strict data processing agreements, including:
- Cloud hosting providers and infrastructure partners located within secure data centres in the UK and European Economic Area (EEA);
- Cybersecurity vendors providing identity verification, multi-factor authentication, and threat monitoring;
- Legal advisors, auditors, or law enforcement entities when required by binding court orders or statutory legal processes.
6. International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure equivalent levels of protection are applied by using standard contractual clauses approved by the Information Commissioner’s Office (ICO) or ensuring the recipient territory has received an adequacy decision under UK data protection regulations.
7. Data Security and Safeguards
We employ rigorous institutional-grade technical and organizational safeguards to protect your personal data from accidental loss, destruction, alteration, or unauthorized disclosure. These protections include end-to-end TLS 1.3 encryption in transit, AES-256 encryption at rest, segmented firewall perimeters, strict role-based access protocols, and continuous vulnerability scanning.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the objectives for which it was gathered, including satisfying legal, regulatory, tax, or reporting requirements. When data is no longer required, it is safely deleted or irreversibly anonymized.
9. Your Statutory Rights
Under the UK GDPR, you have comprehensive statutory rights regarding your personal data:
- Right of Access: Request confirmation and copies of personal data held about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Erasure: Request deletion of personal records where there is no legal reason for continued processing.
- Right to Restriction: Request suspension of data processing under certain circumstances.
- Right to Data Portability: Request transmission of your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests or direct communications.
You may exercise any of these rights by reaching out to our Data Protection Officer at [email protected]. If you believe your data has been handled improperly, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Contacting Flexorio
For questions or requests concerning this Privacy Policy, please contact:
Flexorio Data Protection Officer
Email: [email protected]
Address: Fenchurch Street 163, WC1V 6AA Manchester, GB
Telephone: +44 20 7946 0864